Return Policy

What is your return policy?

Return Policy:

We guarantee a full refund for all defective products. You may return defective products up to 14 days after you receive them. No refunds will be allowed after 14 days. All products will need to be returned in their original shipping carton with all items unopened. All returns will need a return authorization number (RA#) before they can be accepted. Please call us at (631) 418-6219 or email us at

We will refund the cost of your merchandise and applicable sales tax. Unfortunately, we cannot refund the original shipping cost that we paid the carrier to ship the products to you, and we do not provide the cost of return shipping.

Can I return a customized/personalized item?

Customized merchandise can't be returned. We are unable to accept returns, cancelations, or exchanges on personalized products once the virtual sample (mock-up) is approved. You can always cancel your custom order and get a refund before you approve the mock-up. Credit card fees may apply. 

Gamma Bag is responsible for providing you an approximate printing process time and shipping transit time with your order. Our standard process time for the printing process takes around 15 business days. Gamma Bag is not responsible for errors made by the shipping carrier, such as delayed items or lost packages. 

The courier lost/delayed my package! What should I do?

We are very sorry to hear that your shipment may have experienced an issue on the courier’s end! Gamma Bag is not responsible for errors made by the shipping courier, such as delayed items or lost packages. However, we can still help you! Please open a claim so we can follow up on the issue with the courier. In many cases, couriers will be able to locate lost packages and rearrange delivery. Couriers do not guarantee transit time (including expedited air shipments), and in the event of a delay, they will not refund or compensate the fees.

If you have a question about a return, and you are unable to find the answer here.

Our team is on standby to help you and provide a solution to your problem. Simply contact us at